FAQs

Our licensed psychologists have obtained an Authority to Practice Interjurisdictional Telepsychology (APIT) from the PSYPACT® Commission. This means that they can provide telehealth services to residents of all PSYPACT® participating states which include AL, AZ, AR, CO, CNMI, CT, DE, DC, FL, GA, ID, IL, IN, KS, KY, ME, MD, MI, MN, MO, NE, NV, NH, NJ, NC, ND, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WV, WI, and WY. We provide in person services at our Florida location in Coral Springs. Our registered dietitian nutritionist is licensed in CT, FL, NC and RI. She is also able to provide telehealth services in the following states: AK, CA, CT, FL, HI, ID, IN, MA, NC, NH, NY, OK, OR, PA, RI, TX, UT, WA, WI, WV, WY.

Compassionate Healing Institute was founded on a common goal of providing specialized clinical care, based on evidence-based interventions and self-compassion practices. We take a team approach to treatment allowing us to provide a more comprehensive care model than traditional practices. We tailor our services to meet our patients where they are at and provide options from intensive treatment structures to traditional outpatient weekly sessions. We also provide customized programs for individuals stepping down from a higher level of care such as residential treatment programs or partial hospitalization programs. We are able to integrate individual, family, and group therapy, parenting support and coaching, nutrition services and neuropsychological testing, meeting each individual's unique treatment needs. Services can be delivered in person or via telehealth in Spanish or English. We also offer home visits and out of office exposure as clinically indicated. We strive to generalize treatment gains beyond the therapy room and across the individuals natural environment.

Our psychological services providers are doctoral-level clinicians which means they completed 5-6 years of graduate school training and are at the highest level of mental-health training in their profession. Beyond graduate school our clinicians sought out advanced and specialized training in evidenced-based treatments of OCD, eating disorders and anxiety disorders. This specialized training was completed through post-graduate trainings in specialty OCD clinics, national organizations (e.g. IOCDF, iaedp), consultation and supervision, certifications and seminars. Dr. Lissette Cortes is a Certified Eating Disorders Specialist through iaedp which means she completed a high level of training in the effective and collaborative treatment of feeding and eating disorders. Dr. Michael Sheffield and Dr. Lissette Cortes are CBIT trained which enables them to provide these treatment interventions and treat patients with Tourette Syndrome and Tic Disorders. Our clinicians have a combined experienced of 32 years providing specialized treatment for these conditions. Our dietitian Katie Jeffrey MS RDN CSSD, earned a Masters Degree in nutritional sciences from the University of Connecticut. In order to become an RDN, she obtain a graduate degree from an accredited dietetics program and completed 1,200 hours of supervised practice then passed a national exam. She has completed an extensive amount on clinical hours and professional development throughout their careers. Katie is also a Board-Certified Specialist in Sports Dietetics which means that she is credentialed by the Commission on Dietetic Registration, the credentialing agency for the Academy of Nutrition and Dietetics. Board Certification is granted in recognition of an applicant's documented practice experience and successful completion of an examination in the specialty area. RDNs are required to re-take the exam every 5 years in order to maintain their Board Certification. https://www.cdrnet.org/board-certified-specialist

Our OCD, eating disorders and anxiety disorders specialists do not accept insurance and are considered out of network providers. We are able to provide superbills which you can submit directly to your insurance company for potential reimbursement. Some of our patients have had success with this, depending on their insurance plan. For individuals seeking services for life transitions, depression or generalized anxiety, our provider Dr. Yolie Mesa-Jimenez offers these services and accepts Aetna, United Health Care, Oxford, Oscar and Cigna. Our clinician, Dr. Lissette Cortes is a Lyra provider and able to see patients who have this EAP benefit. Our dietitian Katie Jeffrey MS RDN is in-network with Anthem Blue Cross and Blue Shield (BCBS) of RI and Aetna of CT. BCBS of other states may be accepted as well. Please carefully read the insurance information and contact your insurance company to inquire about your specific coverage. If you have one of the above listed insurances and are told that your plan does not cover nutrition counseling, please discuss this with Katie.

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business date before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. ​For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/ or call 1 (800) 368-1019.